FAQ

IMPORTANT

Due to the holiday season the delivery of your order can take longer than usual. Please check your tracking information for the last updates on the delivery of your order.

Questions? Send us a message at info@pouches.eu

With Christmas and New Years Eve just around the corner, we have some important news regarding shipments:

On December 24, 25 and 26 our logistics team is celebrating Christmas with their families. The processing and shipping of orders will be continued on December 27.
On December 31 and January 1 we are closed. All orders will be fulfilled from January 2nd.
On March 29- Good Friday and April 1- Easter Monday (2024) our local warehouse will not work. The processing and shipping of orders will be continued on April 2.
On May 1st and May 8 our facilities will be closed. The processing and shipping of orders will be continued on May 2 and on May 9.

Thank you for your understanding and your patience!

Below is a list of our frequently asked questions. Click on the question to show the answer. If your question is not listed, you can always contact with us.

Use

Snus and nicotine pouches are bags that you put under your lip so that nicotine is absorbed through your gums. The difference is that nicotine pouches do not contain tobacco and snus does. You can read more information in our blogs

Our products are intended for recreational use and only for adult nicotine users aged 18 years and older, who want a safer way of nicotine consumption.

Put a bag in your mouth between your upper lip and your gums. After a few moments you will feel a tingling sensation and the nicotine will then be absorbed by your gums.

The effects of nicotine pouches last about an hour. Most users enjoy a nicotine pouch anywhere between 20 and 40 minutes.

All of our nicotine pouches are small, discreet and smoke-free, meaning they can be used anywhere – a meeting with colleagues, at the bar or on the plane.

The nicotine pouches are not made for digestion, but if you accidentally swallow the pouch. Then we recommend that you contact your doctor as soon as possible.

Nicotine pouches are best stored in a cool place. As soon as you open the container, it is best to use it within 5 days, otherwise the product will start to lose taste and nicotine effect. We also recommend storing the trays in the refrigerator so that they retain their shelf life for longer.

No, our products are intended to be used by placing the pouch under your lip. They are certainly not meant to be chewed. We therefore advise against this.

The use is very individual and regular users get an average of 3 to 5 containers per week. But it can depend on several factors, such as personal taste, the nicotine effect you are looking for and whether you are an ex-smoker. You yourself know which degree suits you best.

The nicotine pouches usually contain nicotine, fillers such as vegetable fibres, pH adjusters, stabilizers, sweeteners and flavors. Besides nicotine, the other ingredients are widely used in most food products and the ingredients are EU approved.

No. None of our products contain tobacco.

Order & Delivery

Orders placed on working days before 4:00 PM will be shipped the same day. With PostNL you often receive it the next day. With DPD this can take 2 working days.Orders placed on the weekend will be shipped the following Monday. More information about the expected delivery times can be found in our shipping policy or in the tracking link you received.

Contact customer service and they will help you for a suitable solution.

Yes, once we have packed the ordered items, you will receive an email or a link in your SMS with delivery information and a link to track your package via a track number.

The discount code can be entered during the checkout process.

We advise you to first check the spam folder of your mailbox. Also check whether the purchase amount has been debited from your bank account. If this is the case, please contact our customer service.

We are very sorry if this happens. If the products in the package are undamaged, this can happen due to bad weather or negligent handling by the postal courier, for example, the products can still be used. Are the products damaged? Please contact our customer service directly. They will help you if goods are missing or unusable.

Returning your ordered products is possible with us within 14 days after receipt of your products. You can return the products via our return portal with your zip code and your order or tracking code. You can also find more information in our return policy.

Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you to ensure that your package is sent to the correct address.

Other

Nicotine pouches are legal in the Netherlands. The products we offer contain vegetable fibers and therefore no tobacco as in the original Swedish snus that is banned in the Netherlands.

We strongly advise against this. Nicotine can cause serious harm to yourself and your baby during pregnancy.

For all your other questions, you can contact us in various ways. Feel free to send an email to info@pouches.eu, fill in our contact form or send a message via Whatsapp on working days from 09:00 to 20:00