FAQ

Snus and nicotine pouches are bags that you put under your lip so that nicotine is absorbed through your gums. The difference is that nicotine pouches do not contain tobacco and snus does. You can read more information in our blogs

Our products are intended for recreational use and only for adult nicotine users aged 18 years and older, who want a safer way of nicotine consumption.

Put a bag in your mouth between your upper lip and your gums. After a few moments you will feel a tingling sensation and the nicotine will then be absorbed by your gums.

The effects of nicotine pouches last about an hour. Most users enjoy a nicotine pouch anywhere between 20 and 40 minutes.

All of our nicotine pouches are small, discreet and smoke-free, meaning they can be used anywhere – a meeting with colleagues, at the bar or on the plane.

The nicotine pouches are not made for digestion, but if you accidentally swallow the pouch. Then we recommend that you contact your doctor as soon as possible.

Nicotine pouches are best stored in a cool place. As soon as you open the container, it is best to use it within 5 days, otherwise the product will start to lose taste and nicotine effect. We also recommend storing the trays in the refrigerator so that they retain their shelf life for longer.

No, our products are intended to be used by placing the pouch under your lip. They are certainly not meant to be chewed. We therefore advise against this.

The use is very individual and regular users get an average of 3 to 5 containers per week. But it can depend on several factors, such as personal taste, the nicotine effect you are looking for and whether you are an ex-smoker. You yourself know which degree suits you best.

The nicotine pouches usually contain nicotine, fillers such as vegetable fibres, pH adjusters, stabilizers, sweeteners and flavors. Besides nicotine, the other ingredients are widely used in most food products and the ingredients are EU approved.

No. None of our products contain tobacco.

Orders are usually processed within 24 business hours after they are placed on our website. This processing time also provides customers with the opportunity to request an order cancellation if needed. Orders placed on weekends or public holidays will be processed on the next business day. Delivery times depend on the destination country and the selected shipping method: DPD: from 3–6 business days UPS: delivery may be slightly faster, depending on the destination Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

Contact customer service and they will help you for a suitable solution.

Yes, once we have packed the ordered items, you will receive an email or a link in your SMS with delivery information and a link to track your package via a track number.

The discount code can be entered during the checkout process.

We advise you to first check the spam folder of your mailbox. Also check whether the purchase amount has been debited from your bank account. If this is the case, please contact our customer service.

We are very sorry if this happens. If the products in the package are undamaged, this can happen due to bad weather or negligent handling by the postal courier, for example, the products can still be used. Are the products damaged? Please contact our customer service directly. They will help you if goods are missing or unusable.

Returning your ordered products is possible with us within 14 days after receipt of your products. You can return the products via our return portal with your zip code and your order or tracking code. You can also find more information in our return policy.

Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you to ensure that your package is sent to the correct address.

Nicotine pouches are legal in the Netherlands. The products we offer contain vegetable fibers and therefore no tobacco as in the original Swedish snus that is banned in the Netherlands.

We strongly advise against this. Nicotine can cause serious harm to yourself and your baby during pregnancy.

For all your other questions, you can contact us in various ways. Feel free to send an email to info@pouches.eu, fill in our contact form or send a message via Whatsapp on working days from 09:00 to 20:00

We ship to most European countries where our products are legally permitted. Product availability and shipping destinations may vary depending on local regulations. During checkout, you will only see shipping options available for your delivery address.

Shipping costs are calculated automatically at checkout based on your destination, shipping method and order value.

Tracking updates may take 24–48 hours after your parcel has been collected by the courier. If there has been no update after several days, please contact our customer service.

If your parcel is significantly delayed or appears to be lost, please contact our customer service team with your order number. We will work directly with the courier to investigate the shipment.

Please contact the local courier in the destination country to discuss potential re-routing possibilities.

Free shipping may be available for selected countries or when your order reaches a minimum purchase amount. Current offers are displayed during checkout.

Yes, you can ship your order directly to another address. Please make sure the recipient meets the legal age requirements in their country.

The courier may attempt another delivery, leave your parcel at a collection point, or provide further instructions depending on their local policy.

We process orders quickly to ensure fast delivery. If your order has not yet been dispatched, we will do our best to accommodate changes or cancellations. Please contact us as soon as possible.

Shipping methods can only be changed before your order has been packed and dispatched. Contact our customer service immediately if you need assistance.

Address changes may be possible before dispatch. Once your order has been shipped, we cannot guarantee address modifications.

Returns are accepted in accordance with our return policy. Products must generally be unopened, unused and in their original condition.

Once your returned products have been received and inspected, approved refunds are processed using your original payment method.

Exchanges are subject to product availability. If an exchange is not possible, we will offer a refund in accordance with our return policy.

We are sorry for the inconvenience. Please contact us with your order number and photos of the received items so we can arrange a replacement as quickly as possible.

Yes. All products sold on our website are sourced directly from authorised manufacturers or official distributors, so you can be sure you are buying genuine, authentic products.

Occasionally we offer products with a shorter shelf life at special promotional prices. The expiration date is clearly displayed before purchase whenever this applies.

Most nicotine pouches have a shelf life of 12–24 months, depending on the manufacturer. Please check the expiry date printed on each product.

Nicotine strength is usually displayed as mg per pouch or mg per gram, depending on the manufacturer. As a general guide: Low: up to 6 mg Medium: 6–12 mg Strong: 12–20 mg Extra Strong: above 20 mg Because each manufacturer uses its own formulation and measurement system, always check the product description for the exact nicotine strength before purchasing. If you are new to nicotine pouches, we recommend starting with a lower strength before moving to stronger products.

We offer a wide selection of flavours, including mint, berry, fruit, citrus and more. If you are unsure where to start, our best-selling mint and berry flavours are popular choices among first-time customers.

Yes. We receive regular deliveries from our suppliers to make sure products are shipped with the longest possible shelf life whenever available.

We currently accept: Credit & Debit Cards Apple Pay Google Pay Skrill Bank transfer Available payment methods may vary depending on your country.

Yes. All payments are processed securely using trusted payment providers with encrypted payment technology.

Payment failures can happen because of insufficient funds, incorrect payment information, bank security checks or card restrictions. Please contact your bank or try another payment method.

Orders shipped outside the European Union may be subject to customs duties, import taxes or local fees imposed by your country's authorities. These charges are the responsibility of the customer unless otherwise stated.

Yes. Customers are responsible for making sure that the products they order comply with local laws and import regulations before placing an order.

Customs inspections are carried out by local authorities and are outside our control. If your parcel is held, customs may request additional documentation or payment of applicable duties before release.

If a shipment is returned due to an incorrect address, failed delivery attempts, customs refusal or other circumstances beyond our control, we will contact you once the parcel is received. Reshipping charges may apply.

We regularly replenish our inventory. Popular products may sell out quickly, but we work closely with our suppliers to restock as soon as possible.

Some products may not be available due to local regulations, manufacturer restrictions or shipping limitations.

No, you can check out as a guest. Creating an account, however, allows you to track orders, view your order history and enjoy a faster checkout experience.

Yes, you can combine products from different brands and flavours within the same order.

There is no minimum order requirement, unless stated during promotional campaigns or for specific shipping destinations.

Yes. Once your order has been successfully placed, you will receive an order confirmation email with your purchase details.

Unless otherwise stated, only one promotional code can be applied per order.

Please check that your promotion code is valid, has not expired and meets the campaign terms and conditions.

Click "Forgot Password" on the login page and follow the instructions sent to your registered email address.

After logging into your account, you can update your personal details, password and saved addresses from your account dashboard.

Yes. We welcome distributors, retailers and wholesale partners across eligible markets. If you are interested in B2B cooperation, please contact our customer service team to discuss partnership opportunities.

Regulations vary by country. We recommend checking your destination's customs and import regulations before travelling with nicotine products.

Our customer service team is available during normal business hours, Monday to Friday. Response times may be slightly longer during weekends and public holidays.